Returns & Exchanges
At Vitamasques, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, our team is here to ensure a smooth and hassle-free resolution.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack your unopened beauty products in their original packaging to ensure they remain protected during transit back to our warehouse.
Ship It Back
Affix the provided return label or use a tracked shipping service to send your items to the address specified by our support team.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing